| Fusion the agents portal is a means to provide the agents-oriented web site offering a single point of access to a variety of content and services. |
| Providing a single point of access for key business information, Fusion the agents portal is a web-based interface that can be personalised by each agent and their users to provide the information environment within which the agents need to work. |
Nikos Drakos, research director at analyst Gartner, says a portal should have three main characteristics.
1. To aggregate and pull things together from several sources,
2. To organise these related things that live in different place,
3. To deliver this information in a way that is useful and easily accessible to the user,’ he says.
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| Unfortunately, many agents are now suffering shipping services stress because of non-availability of right information at right time due to lack of unified communication among agents. |
| Certainly if there is one big portal deployment within an agent network at least one,Most of the more common information can be exchanged with out significant costs associated with maintaining Huge manpower,big office spaces to accommodate the huge manpower,non-availability of right information at right time,duplication of information,delayed decision makings,inferior customer services, difficulty in achieving agency relationship goals and lost productivity through problems in repeated remainders by e-mail and chat. |
| Introducing agents portal the Fusion, therefore, is an intricate in the agent network for consolidation business. |
| Fusion the agents Portal has now been incorporated into our business process applications, which includes business intelligence,systamatised work flow process ,ontime availablity of information on shipments status,veseel / flight schedules,Cargo Manifests etc with out duplicating the information and is available the way they the agents needs which enhances the productivity of employees,cutting down the costs and enhancing profits. |
| Universal, understood the need of the real-time info for the shipping community and this could be only achieved by having complete application development platforms that use portals for building composite tools that are personalised for the user. |
| ‘Fusion the agents poratl has the opportunity to play a positive role in collaboration, especially when modelling a customer service process,vessel/flight schedules or creating a campaign management and competitive analysis system for the marketing department,’ |
| Fusion the agents portal increase supply chain visibility and communication can lead to more efficient supplier management and control over the business by improving planning and avoiding unexpected delays. |
| ‘Fusion the agents poratal is beneficial to the agents who need to access information any time of the day, and they have certainly reduced our costs,‘By streamlining communications we estimate that we are saving 30-40% per cent on information aqusition time and running an office.’ |
| Universal is the first shipping company to roll out self-service options to agents,the back end disparate intenal systems are integrated seamlessly for handling different types of shipping requirements. |
| ‘Self-service enables agents to do more transactions and, from the agents’s perspective, the technology has facilitates growth,’.The online agents portal the Fusion is very convinient as the systems will be updated inspite of time differentials. |
| ‘We have a complex agency relationships that has been established for shipping goods, and the Fusion the agents portal can be tailored to meet the agents needs needs.’ |
| Agents requirements are also changing. ‘Few years ago and even now the agents communicate and transfer lots of information by e-mails and then were printed,duplicated into their systems a long process to refine the information and finally present to the end user. ‘Today the end users or agents need the present ststaus of the shipment with least possible turn-around time to get the information with minimum number of clicks and pages.’ |
| ‘Imagine a number of like-minded partners forming a value network, sharing processes and services, all the while gathering a truly comprehensive view of customer activity.’ |
| In such an environment customers would benefit from a truly personalised experience that was beautifully aligned with the things that mattered to them, while partners could exploit far greater client information. |
| An extension of the communication among Agents relationship, Universal’s Agent Portal, known as the FUSION gives agents a complete control on agency co-operation results. With Fusion, Agent and their users can access the data they need, when they need it, exactly the way they want to receive it. |
| Know how our Agent Portal- Fusion can synthesize dynamic content for easy access and sharing. |
