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| Business Culture |
| Our business culture is neither east centric nor exclusively Western in style, striking the best balance of all the offshore firms. Most of our Universal management team has extensive US or European experience, and understands our clients' culture. |
| Where ever we establish our business , Universal is considered a 'local' player with a very strong reputation for excellence. Our clients benefit from our non-hierarchical, responsive "can-do" approach to business. |
| Domain Expertise |
| Universal is the only major offshore company organized around verticals and horizontals rather than just regions and location business development centers. With our deep domain(LCL Consolidations) expertise in key verticals and large-scale horizontal solution, we are a highly LCL Consolidation-oriented firm that can take complete responsibility for weekly and regular sailings, and for delivering bottom line results of LCL consolidation Activity. |
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| We have a strong track record of successfully executing Direct Route and, complex, transshipment route sailings with highly sophisticated proprietary Business process application. These are the kinds of services coupled with technological application that have not been traditionally considered. |
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| We have also developed proprietary worldwide network to successfully manage and deliver the shipments across the globe. Our level of success has not been matched by any other major LCL consolidator. |
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| Service Expertise |
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| Universal has deep service expertise across a wide range of competencies. Service competency and the quality of our people are the highest-rated attributes in our Customer Satisfaction Survey. |
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| Quality of Client Base |
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| Universal has a blue chip client base that we are proud to partner with and to contribute to the growth of their businesses. |
| Our clients go to extensive lengths to serve as references and champions of our growth and innovation. |
| We never let you down |
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| Our client testimonials say Universal people go to extraordinary lengths to solve problems, or just help out. Our people model attracts talented, highly motivated, client- focused individuals with a "can-do" attitude. |
| We have never had a termination for shipment delivery failure or for non-performance. This fact is reinforced by all of our customers in the annual customer satisfaction survey conducted by Universal. |
| Our flexibility, responsiveness, ownership and the assurance that we will never let you down is core to our service delivery model. If problems arise, we swarm around the challenge and quickly work to get the job done without arguing about who's at fault. Our people are proud of our track record and work hard to contribute to our stellar service reputation. |
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• Passion With Focus |
Strategic Partnership | Specialized Expertise | Leadership and Innovation | Seizing Global Opportunities |
Embracing Change | |
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• The Best of Both World's |
| Seamless Integration | Local Decision Making | Value Added Services |
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• Commitment to Excellence |
| Business Culture | Elite Talent | Service Culture | Universal Academy |
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• The Power of Performance |
| Key Ingredients of Success | Timeline |
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